Health directory

Useful services, numbers, websites

• Emergency phone number

  • • Police : 17

  • • SAMU (medical emergency) : 15

  • • Firefighter: 18

  • • Emergency in France and European Union: 112

  • • For hard of hearing or deafened person: 114

  • • Reporting violence against a child : 119 (Enfance en Danger / Child in Danger)

  • • Reporting violence by SMS: 117

  • • Reporting sexual violence or aussault by chatting: https://www.service-public.fr/cmi

  • • Reporting violence against women: 3919
  • • SOS homophobia: +33 (0)1 48 06 42 41
  • • SOS Racism: +33 (0)1 40 35 36 55

• UCLy’s Health Department – Pôle Santé

  UCLy’s Health Department helps you with the different aspects of physical and mental health and learning, to give you the best chance of success in your university studies. Throughout your time at UCLy, you will have access to consultations and individual support, as well as ad-hoc preventive actions (large scale or in small groups) around student health and well-being (diet, stress management, sleep, etc.).

  The Department includes:

  • Preventive healthcare with Dr Marie-Charlotte BOURDEL
  • Disability service “Mission handicap” with Mrs Angélique HENAULT
  • Counselling service “Point Ecoute” with a professional psychologist

   

  Info and contacts on the UCLy’s Health Department webpage.

   

  ENG_Booklet – UCLy’s Health Department (PDF)

• Finding a (referring) doctor

  At each medical consultation, don’t forget to bring:

  • Your passport/ID card
  • Your Carte Vitale or Entitlement document (Attestation de droit) or European Health Insurance card (EHIC)
  • Your insurance card (carte mutuelle), if you have one

   

  Caution: some doctor do not accept new patients. Ask the doctor/medical center before booking an appointment.

  Health directory of the French Health Insurance

  Doctolib
  You can filter per:
  Availability,
  Fees (explanations on this page),
  Reason for consultation (Motif de consultation): 1st consultation (Première consultation)
  More filters (Plus de filtres): for example means of payment or language
  

  Maiia

  Medical and dental center – Lyon
  44 rue Feuillat – 69003 Lyon
  +33 (0)4 72 11 30 09
  To make an appointment, click here

  Medical center – Annecy
  155 avenue d’Aix les Bains
  SEYNOD
  74600 Annecy
  To make an appointment, click here.

   

  Doctor’s fees

  Health costs/fees depend on your doctor. They are 2 sectors.

  Sector 1 doctors (general practitioner or specialist),  apply a pre-determined flat rate and do not charge additional fees.

  Sector 2 doctors (general practitioner or specialist), are allowed to charge additional fees that are not covered by the French health Insurance. Costs and fees are different, so are the refunded/paid portions.

  It is therefore very important for you to ask your doctor for their sector and price before booking an appointment.

   

  The refering doctor (médecin traitant)

  He/She is the doctor (generalist or specialist, from sector 1 or 2) who you freely choose and report to the CPAM with his/her agreement. He/She manages your medical records and coordinates your care pathway. Choosing a referring doctor allows you to receive better reimbursement.

   

   

  For more information, consult our dedicated pages:

  • European (EU/EEA) or Swiss students
  • Non-European (EU/EEA) or Swiss students
• Emergency consultation

  At each medical consultation, don’t forget to bring:

  • Your passport/ID card
  • Your Carte Vitale / Entitlement document (Attestation de droit)/European Health Insurance card
  • Your insurance card (carte mutuelle), if you have one

   

  Doctolib (You can filter by availability “Disponibilités“)

  Lyon

  MédinLyon
  16 rue des brosses – 69100 Villeurbanne
  Every day, from 8am to midnight
  +33 (0)4 28 29 76 60
  By appointment only

  SOS Médecins Lyon
  289 rue Garibaldi – 69007 Lyon
  Every day, from 8am to midnight
  By appointment only: by phone at +33 (0)4 78 83 51 51 or online on https://www.sosmedecins.com/patient/login?association=8

  Doctor on duty, out-of-hours services (Maisons médicales de garde)
  By appointment only, by phone at 116 117 or +33(0)4 72 33 00 33
  The appointment will be given at the nearest Maison Médicale

  Nursing home (Centre de soins infirmiers)
  Monday to Friday: from 8am to 7pm
  Saturday: from 8:30zm to 12pm
  By appointment only on https://www.fdgl.fr/medecine/consultation-medecine-generale

   

  Annecy

  SOS Médecins (Doctors)
  40 Avenue de la Mavéria
  74940 Annecy Le Vieux

  By appointment only : by phone at 3624 or online on https://annecy.rdvasos.fr/SOS50/Rdv/getviewchoixtyperdv.

  Doctor on duty, out-of-hours services (Maisons médicales de garde)
  1 avenue de l’hôpital – 74370 Epagny Metz-Tessy
  From Monday to Friday, from 8pm to 10pm
  Saturday, from 12pm 10pm
  Sunday and holyday, from 8am to 10pm
  No appointment necessary

  Medical center for immediate care
  164 avenue d’Aix-Les-Bains – 74600 SEYNOD
  From Monday to Friday, from 9am to 8pm
  Saturday, Sunday and holyday, from 10am to 6pm
  No appointment necessary

• Hospitals and emergency departments

  Caution: emergency departments are for serious cases only!

   

  At each medical consultation, don’t forget to bring:

  • Your passport/ID card
  • Your Carte Vitale / Entitlement document (Attestation de droit)/European Health Insurance card
  • Your insurance card (carte mutuelle), if you have one

   

  Lyon

  Hôpital Edouard Herriot
  5 place d’Arsonval – 69003 Lyon
  +33 (0)4 72 11 69 53
  Tram T2 / Metro D: « Grange Blanche » station

  CHU Lyon Sud
  165 chemin Revoyet – Pierre-Bénite
  +33 (0)4 78 86 16 36 ou +33 (0)4 78 86 16 37

  Hôpital St Joseph / St Luc
  20 quai Claude Bernard – 69007
  04 78 61 81 81
  Tram T1 : « Quai Claude Bernard » station

  Hôpital Croix-Rousse
  103 grande rue de la Croix-Rousse – 69004
  +33 (0)4 72 07 10 46
  Metro C : « Hénon » or « Cuire » station

  Psychiatric emergencies et suicide prevention
  Centre hospitalier le Vinatier
  95 boulevard Pinel – 69500 Bron
  Tram T2/T5/T6 : «  Desgenettes » station

   

  Annecy

  Centre hospitalier Annecy Genevois
  1 avenue de l’hôpital – 74370 Epagny Metz-Tessy
  04 50 63 63 63 / 04 50 63 66 01
  Bus 2 or Bus 10 : « Hôpital » station

• Psychological supports and helplines

  Consult a complete list of helplines and on-site support organizations:
  

  ENG_All information and helplines

   

   

  Santé Psy support

  Support allowing students to have up to 8 free consultations, on referral from a doctor.
  Consultations in a foreign language are proposed.
  To benefit from this support, go to a doctor (preventive medicine at the UCLy or a doctor), then choose the professional of your choice and benefit from free consultations.
  Website: https://santepsy.etudiant.gouv.fr

   

  Nightline

  Nighttime helpline run by students for students.
  Free, anonymous, confidential and without judgment conversations (phone or chat) in French and English.
  In French: every day, from 9pm to 2:30am at +33 (0)4 85 30 00 10
  In English: from Thursday to Monday, from 9pm to 2:30am at +33 (0)4 85 30 00 20
  Website: https://www.nightline.fr/en

   

  Institut régional Jean Bergeret – Lyon

  Free, anonymous, confidential and without judgment conversations with bilingual professionals (Arabic, Chinese, English, Greek, Portuguese, Romanian, Spanish).
  From Monday to Friday, 8 a.m. to 8 p.m., upon registration.
  Free registration online or at +33 (0)7 64 42 92 59.
  Website: https://www.institutbergeret.fr/

   

  Pro-Consulte national support

  Free, anonymous, confidential and without judgment conversations with psychologists.
  You can choose the professional and the language (English, German, Spanish, Farsi, Dari, Polish and other languages): https://www.pros-consulte.com/en/our-psychologists/.
  Available 24/24 and 7/7.
  +33 (0)8 00 73 05 56
  Website: https://www.pros-consulte.com/en/home/

   

  CPCT – Psychoanalytic center with consultation and non-medical treatment

  Support offering listening, non-medical treatment and guidance in French, English, Arabic and German.
  Possibility to benefit from a free and limited non-medical treatment (16 consultations = 4 months).
  84 rue de Marseille
  69007 Lyon
  From Monday to Friday, from 10am to 1pm and from 2pm to 6pm.
  By appointment only.
  +33 (0)4 78 96 10 56

   

  SOS Help

  Helpline for English speakers living in France.
  Free, anonymous, confidential and without judgment conversations.
  Available 7/7, from 3pm to 11pm.
  +33 (0)1 46 21 46 46
  Website: https://soshelpline.org/

   

  Centre Médico-Psychologique Adulte (CMPA) – Annecy

  Individual consultation, psychotherapy, therapy monitoring, support.
  1 bis, boulevard du Fier
  From Monday to Friday, from 8:30am to 6pm.
  By appointment.
  +33 (0)4 50 67 72 88
  Website: https://www.ch-annecygenevois.fr/fr/services/psychiatrie-adulte

   

  31 14 – National number to prevent from suicide

  Free, anonymous, confidential and without judgment conversations with  professionals.
  Available 24/24 and 7/7.
  n° 31 14
  Website: https://3114.fr/

   

• Pharmacies 24/7

  Grande pharmacie lyonnaise
  From Monday to Saturday: 24h
  Sunday: 7:00pm-12:00am
  22 rue de la République – 69002 Lyon
  +33 (0)4 72 56 44 00

  Pharmacie des Gratte-Ciels
  From Monday to Saturday: 24h
  Sunday: 7:00pm-12:00am
  28 avenue Henri Barbusse – 69100 Villeurbanne
  +33 (0)4 78 84 71 63

  Pharmacie des Portes du Sud
  From Monday to Friday: 9:00am-12:30pm | 2:30pm-7:30pm |8:00pm-7:30am
  Saturday: 9:00am-1:00pm | 7:30pm-7:30am
  Sunday: 8:00pm-8:00am
  Centre Commercial Darnaise
  49 boulevard Lénine – 69100 Villeurbanne
  +33 (0)4 72 89 40 62

  Pharmacie Porte des Alpes
  From Monday to Saturday: 24h
  Sunday: 7:00pm-12:00am
  Centre Commercial Auchan
  Boulevard André Bouloch – 69290 Saint-Priest
  +33 (0)4 72 37 02 31

  Pharmacie de l’Horloge
  From Monday to Saturday: 8:30am-7:30am
  Sunday: 7:00pm-7:00am
  13 place Pierre Vauboin – 69160 Tassin-la-Demi-Lune
  +33 (0)4 78 34 26 38